Job Description

Senior Trust Officer

Toronto, ON

Working within the Trust Services Team, the Senior Trust Officer will report to the AVP, Trust Services. You are a goal-oriented team player capable of managing a book of estate and trust accounts, while acting as a role model to the Trust Officers and Trust Administrators on the team.  You will ensure the ongoing delivery of premium service to our partners and their clients while simultaneously building and maintaining strong relationships with your internal and external COI partners.

What will your role be responsible for?

• • Build strategic relationship with COIs including lawyers, accountants, financial advisors with a goal of enhancing their knowledge and willingness to work in collaboration with our trust business for the benefit of their HNW clients;
  • Always act in the best interest of the clients to provide the appropriate level of service and guidance to prospective clients and their families on all aspects of account (fiduciary and agent) administration;
  • Provide delivery/oversight of timely, accurate, and professional administration of complex estate, trust, and power of attorney accounts, as well as fee-based estate, trustee, and power of attorney support services;
  • Properly exercise the discretion afforded in the will, trust agreement, or power of attorney documents for clients where granted authority;
  • Manage account-owned corporations, which may include director’s resolutions, shareholders’ meetings, coordinating the preparation of financial statements, etc.;
  • Act in accordance with policy and procedures and ensure that all new business is reviewed and approved according to policy;
  • Collaborate with compliance, operations, legal, and other related lines of business to resolve system, administrative, risk management, and legal issues pertaining to account administration;
  • Participate in audit activities including business line oversight, internal audit, and regulatory audits and examinations where required;
  • Participate in the review and discussion of discretionary decisions on behalf of our client; and
  • Participate in the creation, modification, and the implementation of policy and procedures where required; and
  • Other duties and projects as assigned.

Skills, Knowledge, & Requirements

• Minimum 5 years of estate and trust industry experience;
• Demonstrated experience in effectively managing estate, trust, and power of attorney accounts is highly desirable and considered an asset for this role;
• Experience working with HNW clients and their wealth advisors;
• Strong communication skills and ability to work collaboratively and independently;
• Exceptional critical thinking and analytical skills to identify and resolve diverse, complex, and ambiguous issues in a timely and practical manner;
• In-depth knowledge of estates, trusts, and powers of attorney for property laws;
• University degree in related field; and
• Intra-provincial travel may occasionally be required.

• Membership with the Society of Trust & Estate Practitioners, TEP designation.

What can you expect from our client?

Our client offers flexible workstyles, a competitive compensation, and benefits package. Our clients’ benefits range from health benefits, RRSP matching program, employee stock purchase plan, paid time off, volunteer days, discretionary bonuses, tuition reimbursement, and many more!  They also support internal promotion and community involvement.